You can now resume the plugin testing below. Stay in your dashboard and go back to your cPanel/File Manager or via FTP and reinstate the pluginsOFF back to plugins. If you can now login, you know a plugin is the bad actor.Try to login again to your WordPress Admin.Rename that directory (right-click > rename) from: plugins to: pluginsOFF.There you will find the directory for plugins. Drill down to your wp-content directory.Go to the “root,” which is generally the public_html directory.Login to your server's cPanel File Manager or via FTP.I use FileZilla and recommend it to my clients. For FTP software ( File Transfer Protocol), you can download FileZilla for free.
Does your hosting have cPanel? Within your cPanel, you'll find your File Manager, where you can access and change file names.Īnother option is to use FTP software. We will have to change some file names to deactivate them to at least login and determine the problem. Your host isn't using the recommended PHP version.Updated plugins or your website's theme?.Have you added any custom snippets to any of your PHP files recently?.Not using themes and plugins that are kept up to date is one reason why sites break and therefore need to be “restored.” What are the most likely causes? The developer's responsibility is to ensure that their products - themes and plugins - free or paid - work with WordPress and are updated as necessary. It is not WordPress's responsibility to ensure it works with everything out there.
When WordPress updates, there are no guarantees that all the independently developed themes and plugins that exist will work together without issue. In most cases, you'll discover the cause of the conflict so that you can address it and get things up and running again. By going through this process, you can eliminate a conflict as the cause. Buttons not working, editor not working, posts not saving. The following tips also apply for any indication of a possible conflict.
The steps to troubleshoot and then, if required, restore a broken WordPress website depend on why you need to restore it in the first place. Avoid future problems with white glove support.
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